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Shipping Policy and Product Returns Shipping Policy and Product Returns

Shipping Policy

Before we get into specifics, let us be clear on our shipping "philosophy":

  • We want to get things to you as quickly as humanly possible
  • To keep things simple, we offer Free Shipping in the continental United States on all orders over $150
  • Undercommit; overdeliver

Our primary shipping service is UPS Ground or UPS Home delivery. Both are "ground" services that take 5-7 business days from coast-to-coast (many of our products ship from our store in Orlando, Fl.).

Delivery Time

Delivery Time is dependent on 2 factors:

  1. "Availability". Every product details page will show a value similar to "Usually Ships in 2-3 days". It is also noted in the Shopping Cart, and informs you of how quickly an item will be ready to ship out. For example, some items will ship within 24 hours, others in a couple days, while some may take as many as several weeks (especially custom products). The "Availability" value is an estimate. We do our best to ship items out as quickly as possible, so we often get orders out more quickly than is noted by the "Availability" timeframe, but please do not count on that.
  2. The method of delivery - our Free shipping method is either UPS Ground (commercial addresses) or UPS Home Delivery (residential addresses). UPS Express Saver takes 3 business days; 2nd Day Air is two business days, and there are several options for Overnight delivery based on the time of day to be delivered.

    Additionally, please note that delivery time is also based on "business" days. For example, if you place an order on Sunday, it is impossible for us to ship an item the same day as all the shippers are closed.

Free Shipping Offers

Orders over $150 qualify for Free Shipping, which will be UPS Ground or UPS Home Delivery (5-7 days for cross-country delivery). Free shipping promotions are available on domestic shipments, within the continental United States, only.

Calculating Cost

We do not profit from shipping. Should you charge Rush shipping, or if we are shipping your order internationally, your shipping cost will be exactly the same as we are charged by whichever shipping company is used to deliver your package. Shipping costs are calculated on the website automatically during Checkout based on the weight of the items you are purchasing.

International Shipping

If you would like to make a purchase and have it shipped internationally, please send us an email at service sales@ctccoach.com. Be sure to include a list of the products you would like to purchase, your shipping address, phone number, and the email address to which we should send an invoice A member of our Customer Service team will contact you to make all the arrangements.

Product Returns

Coach - Transit Components Inc. will accept returned products under warranty or for credit within thirty days (30) of invoice. Returns will not be accepted for special order product or custom made product. ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER. To obtain a Return Authorization Number, please contact our Customer Service Department at 877-500-6999. Returns after 30 days from invoice date are subject to a twenty-percent (20%) reconditioning and repackaging charge if necessary. A copy of the packing list must accompany the returned product to ensure proper credit is issued. Product must be returned in the original packaging or its equivalent. Customers shall insure the product to eliminate the risk of loss or damage during transit. Coach - Transit Components Inc. will not issue credit on lost or damaged product in transit to us. If products must be returned, please help us credit you by following these instructions:

Insert a copy of the packing list inside your package.

Circle the returned part number and denote the quantity returned on the copy of the packing list.

Check one of the following:

[ ] RETURN REQUEST
or
[ ] PRODUCT REPLACEMENT

Check one of the following reasons for return:

[ ] Wrong part number ordered
[ ] Wrong part number shipped
[ ] Damaged product received
[ ] Defective product received
[ ] Duplicate shipment
[ ] Other_____________________

Our objective in defining these procedures is to provide better and more efficient service, and to ensure that all our customers are afforded fair treatment resulting from a defined and consistent policy. If you have any questions concerning these policies, please do not hesitate to contact us.

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